Return Policy
Last updated: June 1, 2026
Return Window
Each product page shows its own return window (for most items, 7 days from delivery) or marks it as non-returnable. Within that window you can return unused items in their original condition, with tags and packaging intact, for a refund or exchange.
Non-Returnable Items
Personal care items, perishables, and made-to-order products are not eligible for return unless they arrive damaged or defective.
How to Initiate a Return
Go to "My Orders" in your account, select the relevant order and item, choose a reason, and our team will arrange a free pickup within 2-3 business days.
Refund Timeline
Once the returned item passes quality inspection, refunds are issued to your original payment method or wallet within 5-7 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact support within 48 hours of delivery with photos and we will arrange a free replacement or full refund.